Terms and conditions
- Definitions
In these Terms and Conditions, the following definitions apply:
- "We" or "Our" refers to Galaxy Byte Lab SRL, the operator of Ace Game Casino.
- "You" or "Your" refers to the player using the services provided by Ace Game Casino.
- "Account" means your personal account with us, which is used for accessing our services and managing your transactions.
- Acceptance of Terms
By registering an Account and/or placing a bet with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to any of the terms and conditions contained herein, please do not use our services.
- Eligibility
You must be at least 18 years old to register an Account and use our services. We reserve the right to refuse registration or suspend/terminate your Account if we believe that you are under 18 or have provided false information.
- Registration and Account Management
To register an Account, you will need to provide us with accurate and complete personal details, including but not limited to name, address, date of birth, and contact information. You are responsible for maintaining the security and confidentiality of your Account login credentials. We recommend that you use a strong password and keep it confidential.
- Bets and Winnings
All bets placed with us must be in accordance with our betting rules and regulations. The maximum win per bet is capped at £100,000. All winnings are subject to applicable taxes and fees.
- Payment Methods and Currencies
We support a wide range of payment methods, including but not limited to credit/debit cards, e-wallets, and cryptocurrencies. We also offer 80+ currencies for deposits and withdrawals. Please note that some payment methods may incur additional fees or charges.
- Withdrawal Policy
We aim to process all withdrawal requests within 24 hours, subject to our verification procedures. However, please allow up to 3-5 working days for the funds to reach your nominated account.
- Responsibility Gaming
We are committed to responsible gaming practices and encourage you to set deposit limits, time-outs, and self-exclusion if necessary. We also offer reality checks and loss limits to help you manage your gaming activities.
- Security and Fair Play
We use state-of-the-art SSL encryption (256-bit) to ensure the security of your personal data and financial transactions. Our games are regularly audited by third-party independent testing agencies, such as iTech Labs and GLI, to ensure fairness and randomness.
- Customer Support
Our customer support team is available 24/7 via live chat, email, and social media. We respond promptly to all inquiries, but please note that our response times may vary depending on the complexity of your query.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Union of Comoros. Any disputes arising out of or related to these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of the Anjouan Gaming Authority.
- Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time, without prior notice. Your continued use of our services after any changes have been made will be deemed acceptance of those changes.
By using Ace Game Casino's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
